Purple Bricks – Failure To Provide Prescribed Information To Up To 7,000 Tenants Across The UK

Did you rent through Purple Bricks – Was your deposit protected and did you receive the correct information?

Since 6th April 2007, when you rent a home and pay a deposit that deposit should be protected in a Tenancy Deposit scheme, within 30 days, and you should be given a set of prescribed information setting out certain information for you in respect of the deposit.


a. Details of the scheme the deposit is protected in, inc. name, address and contact details

b. An information leaflet supplied by the scheme administrator to the landlord or agent explaining the operation of the provisions of the scheme such as

i. Repayment of the deposit at the end
ii. What to do it either the landlord / agent or tenant is not contactable at the end of the tenancy
iii. How disputes about the amount of the deposit to be returned will be resolved

c. Facilities for out of court dispute resolution

d. A certificate signed by the landlord or agent confirming the information provided to the tenant, and relevant persons is accurate. The tenant must also be given the opportunity to sign the document to confirm it is correct.

It has come to our attention that Purple Bricks may have breached these rules resulting in up to 7,000 tenants being able to make a claim against them and/or the landlord for up to 3x the value of the deposit, plus the return of the deposit (if it has not already been returned).

The Telegraph newspaper broke the story, with our help, on Sunday 12th December 2021 https://www.telegraph.co.uk/property/buy-to-let/purplebricks-faces-30m-payout-tenancy-rules/

The news then spread to other publications, including Sky News on 13th December 2021 when our Alisha Butler went on air to explain the regulations and what tenants are entitled to claim as a result of the breaches.

Phoenix Solicitors have recovered almost ½ million pounds on behalf of tenants as a result of landlords and/or agents failing to comply with the regulations

If you have been a tenant with Purple Bricks in the last 6 years you may be entitled to up to 3x the value of your deposit, plus the return of the deposit (if not already returned) – get in touch with our expert team now, to join the claim against Purple Bricks

E: ab@phoenixlegalsolicitors.co.uk
T: 01513063694

















Latest News